Privacy Policy – AM Pilot

Last updated: 2026, April 24th

1. Introduction

AM Pilot (“we”, “us”, “our”) provides software solutions for managing additive manufacturing operations, including quotation, order management, and production workflows.

We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our platform at am-pilot.com.

2. Data Controller

AM Pilot acts as the data controller for personal data collected through the website and platform.

For data processed on behalf of customers, AM Pilot acts as a data processor.

3. Data We Collect

3.1 Account and Business Information

  • Name
  • Email address
  • Company name
  • Billing and invoicing details

3.2 Platform and Operational Data

  • Uploaded files (e.g. STL, STEP, CAD files)
  • Quotation data
  • Orders and production-related data

3.3 Technical Data

  • IP address
  • Browser type
  • Device information
  • Usage logs

3.4 Communication Data

  • Support messages
  • Chat interactions
  • Email correspondence

4. Purpose of Data Processing

  • Provide and operate the AM Pilot platform
  • Process quotations and workflows
  • Provide support
  • Improve performance
  • Ensure security
  • Comply with legal obligations

5. Legal Basis

We process personal data in accordance with GDPR based on contractual necessity, legitimate interest, and legal obligations.

6. Data Hosting

Data is processed using secure infrastructure providers.

For self-hosted deployments, all data remains under customer control and is not accessed by AM Pilot unless explicitly requested.

7. Data Sharing

We do not sell personal data.

Data may be shared with infrastructure providers, payment providers, and integrations when enabled by the user.

8. Data Retention

Data is retained as long as necessary for service provision and legal obligations. Users may request deletion at any time.

9. International Transfers

We ensure safeguards such as Standard Contractual Clauses when transferring data outside the EEA.

10. Your Rights

You have the right to access, correct, delete, restrict, and transfer your data.

Contact: hello@am-pilot.com

11. Security

  • HTTPS encryption
  • Access control
  • Monitoring
  • System updates

12. Cookies

We use cookies for functionality, analytics, and user experience.

13. Changes

We may update this policy from time to time.

14. Contact

AM Pilot
hello@am-pilot.com